About the position
As the world's largest car sharing marketplace, Turo is rapidly expanding and is on the lookout for dedicated Claims Associates specializing in Total Loss to join our dynamic team in Phoenix, Arizona. This role is pivotal in delivering an exceptional claims experience to our hosts and guests, ensuring that every interaction is handled with empathy and professionalism. The ideal candidate will possess a strong background in auto physical damage claims and will be responsible for investigating and resolving assigned claims with speed and accuracy, while maintaining a high commitment to quality. In this position, you will coordinate claims processing with Turo's third-party vendors and actively contribute to the continuous improvement of our claims handling processes. Your efforts will help position Turo as a leader in customer service and cost management within the industry. As a Claims Associate, you will be an integral part of our claims department, fostering a revolutionary culture that prioritizes customer satisfaction and operational excellence. We are seeking individuals who are not only customer service obsessed but also possess the ability to prioritize and organize daily tasks effectively. You will need to demonstrate strong negotiation and decision-making skills, along with a keen attention to detail and the ability to work with minimal supervision. A positive attitude, high energy, and a strong work ethic are essential traits for success in this role. Additionally, proficiency with technology, particularly macOS and Google Docs, is required. This position is hybrid, allowing for a blend of in-office and remote work, and we encourage applicants who reside in the Greater Phoenix area to apply. If you are passionate about making a difference and eager to grow your career in a fast-paced environment, we would love to hear from you!
Responsibilities
- Deliver an empathetic, best-in-class claims experience to Turo hosts and guests
- Investigate and resolve assigned auto physical damage claims
- Resolve Turo claims with speed and accuracy and high commitment to quality
- Coordinate claims processing with Turo's third party vendors
- Actively contribute to continuous improvement in Turo's processes for claims handling
- Strive to make Turo's organization a leader in customer service and cost management
- Be an active contributor to Turo's claims department and a revolutionary culture pioneer
Requirements
- Total loss handling experience
- Strong proficiency in handling auto physical damage claims
- Eagerness for success and growth
- Stellar customer centricity
- Demonstrate change management, negotiation and decision-making skills
- Ability to prioritize and organize daily tasks as assigned
- Excellent follow-through, attention to detail, and with minimal need for supervision
- Must be a team player, with positive attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
- Proficiency with technology: macOS and Google Docs
- Reside in the Greater Phoenix area
Nice-to-haves
- Experience in balancing solutions with multiple interested parties
- Minimum of 1+ years experience in auto claims handling experience, preferably with a major auto insurance carrier or car rental company in a file ownership environment
- BA/BS or equivalent preferred
- State licensing desirable
Benefits
- Competitive salary, equity, benefits, and perks for all full-time employees
- Employer-paid medical, dental, and vision insurance
- Retirement employer match
- $2,000 Learning & Development stipend to invest in your professional development
- $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
- $100 USD Monthly Turo travel credit
- Cell phone, internet and Fringe benefit stipend
- Paid time off to relax and recharge
- Paid holidays, volunteer time off, and parental leave
- Weekly in-office lunch, office snacks, and fun activities
- Annual Turbo Week (week-long, company-wide conference)
