Claims Business Operations & Product Owner Manager

Columbia Insurance Group - Columbia, MO

Full-time - Senior

Columbia, MO

Insurance Carriers and Related Activities

About the position

The Claims Business Operations & Product Owner Manager at Columbia Insurance Group is responsible for overseeing the Claims Department's operations and product management. This role focuses on enhancing quality, effectiveness, and efficiency through collaboration with various leaders and departments. The manager will also advance the department's data and analytics capabilities, ensuring compliance with statutory and regulatory requirements while leading a team of claims personnel.

Responsibilities

• Lead, mentor, guide, hire, train, and develop claims personnel in claims activities, related to business operations, and data analytics to achieve department and corporate objectives.
• Act as Product Owner for Columbia Insurance Group instance of Guidewire Claims Center.
• Act as Product Owner for all Claims related SaaS vendor solutions, including contract management and IT security engagement.
• Act as primary point of contact for all TPA partnerships, managing contracts and performance improvement plans.
• Develop a strategy for reporting strategic Claims KPIs across departments in collaboration with senior leaders.
• Lead the data and analytics governance process for internal Claims operational reporting with Claims field leadership.
• Act as business lead for all statutory, regulatory, and bureau required Claims data calls and statistical reporting.
• Work with IT to create/approve required data reports and validate them for stakeholders.
• Support audit activities and participate in audits to monitor compliance within file activities.
• Liaison with corporate functions including IT security and financial reconciliation.
• Oversee day-to-day operational management of budget setting, headcount, and departmental projects for the claims VP.
• Lead the Claims onboarding and department training program.
• Develop claim KPI reporting and maintain delivery of data to teams and management.

Requirements

• At least 5 years of Business Operations/Product Owner Lead experience.
• At least 3 years of supervisory experience.
• Thorough understanding of ISO Commercial manuals, rating, and statistical plans.
• Excellent communication and customer service skills.
• Claims experience and knowledge of claim duties/operations.

Nice-to-haves

• Prior experience implementing a new core insurance suite.
• Experience in designing and developing enterprise-level strategies.
• Experience in development of claim reports and analyzing data.

Benefits

• Paid parental leave
• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Parental leave
• Vision insurance
• 401(k) matching