Claims Care Representative

Homesteaders Life - West Des Moines, IA

Full-time

Hybrid - West Des Moines, IA

Insurance Carriers and Related Activities

About the position

As a Claims Care Representative, you will support policyholders, beneficiaries, and other stakeholders throughout the claims process. Your role will include aiding, answering inquiries, processing claims, and ensuring a smooth customer experience. You'll work with a high level of confidentially and adhere to all privacy regulations with a compassionate team working alongside you.

Responsibilities

• Accepts and processes inbound, and outbound calls, emails, and other communications related to life insurance claims inquiries.
• Assist customers in completing claims forms, gathering necessary documentation, and submitting claims for processing. Updates and maintains customer records and data in the system.
• Review, verify, and process claim submissions by company policies and legal requirement.
• Approve and process EFT claim payments or may authorize claim payment by draft for claims submitted via phone, fax or internet.
• Collaborate with internal departments such as underwriting, legal, and compliance to ensure complex claims are handled efficiently.
• Meet or exceed performance targets related to claim resolution time, accuracy, and customer satisfaction

Requirements

• Education equivalent to high school degree
• Prior experience in customer service, claims processing, or a related field, ideally within the insurance industry.
• Strong communication and interpersonal skills, with the ability to explain complex information clearly and empathetically.
• Attention to detail and accuracy in reviewing claims documents and processing information.
• Problem-solving skills and the ability to handle difficult conversations with professionalism.
• Proficiency in using CRM systems, claims management software, and other relevant tools.

Benefits

• Hours: Monday-Thursday 10:00-6:00 PM and Friday 12:00 PM-5:00 PM
• An excellent schedule
• Annual profit sharing
• 401(k) with company match with discretionary contribution
• Company-sponsored group medical and dental insurance
• Company-paid life insurance
• Company-paid long-term disability
• Hybrid work environment
• Paid holidays