Claims Complex Director

AIG - Shawnee, KS

Full-time - Mid Level

Remote - Shawnee, KS

Insurance Carriers and Related Activities

About the position

Join us as a Claims Complex Director to take on key responsibilities within a world-class claims function. Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair, and professional service with empathy and efficiency. In this role, you will determine the scope and extent of available coverage, re-evaluate coverage as warranted, and maintain clear and concise written and verbal communication with insureds, brokers, and underwriters. You will be responsible for making regular and appropriate contact with internal and external customers, providing guidance to the insured and/or broker to manage expectations. Additionally, you will prepare and execute investigation strategies that identify critical issues affecting liability, causation, and damages while considering opportunities for third-party contribution. You will obtain the appropriate authority to independently negotiate moderate to high severity complex commercial auto/general liability claims nationwide with top plaintiff attorneys. Your responsibilities will also include documenting evaluation, thought processes, and strategies, utilizing Alternative Dispute Resolution (ADR) as appropriate and necessary, and effectively strategizing and budgeting the litigation of each claim through discussions with counsel, vendors, and insureds. Establishing clear ground rules with defense and coverage counsel to maintain financial control of budget and expenses will also be a key part of your role.

Responsibilities

• Determine the scope and extent of available coverage.
• Re-evaluate coverage as warranted.
• Maintain clear and concise written and verbal communication with insureds, brokers, and underwriters.
• Make regular and appropriate contact with internal and external customers.
• Provide guidance to the insured and/or broker to manage expectations.
• Prepare and execute investigation strategies that identify critical issues affecting liability, causation, and damages.
• Obtain the appropriate authority to independently negotiate moderate to high severity complex commercial auto/GL claims nationwide with top plaintiff attorneys.
• Document evaluation, thought process, and strategy.
• Utilize ADR as appropriate and necessary.
• Effectively strategize and budget the litigation of each claim through discussions with counsel, vendors, and insureds.
• Establish clear ground rules with defense and coverage counsel to maintain financial control of budget and expenses.

Requirements

• A minimum of 5+ years of Commercial/Industry claims experience.
• Excellent communication skills (verbal/written) and strong negotiation skills.
• Advanced experience and capabilities in litigation claims management, including ADR and mediation processes involving auto/GL exposures.
• Experience attending and controlling cases at mediations/settlement conferences, pre-suit, post-suit, pre-trial, and post-trial.
• Motivated individuals interested in the potential for an upwardly mobile career path.

Nice-to-haves

• Potential for flexible work arrangement, including remote working.
• Candidates residing outside the Atlanta metropolitan area will be considered.

Benefits

• Comprehensive benefits package focused on health, wellbeing, and financial security.
• Professional development opportunities.
• Flexible work arrangements.
• Diversity and inclusion learning programs.
• Cultural awareness activities and Employee Resource Groups (ERGs).