Claims Coordinator/Collections

$30,000 - $40,000/Yr

ServiceMaster - Chula Vista, CA

Full-time - Entry Level

Chula Vista, CA

Administrative and Support Services

About the position

The Claims Coordinator/Collections position is a full-time role responsible for managing the claims process from initial customer contact through to job completion. The coordinator acts as the central point of communication for customers, ensuring follow-ups, handling service complaints, and coordinating logistics for field personnel. The role requires attention to detail, effective communication, and the ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Understand the claims flow process including Contents, Fire Clean, Bio cleans, and Structure Clean.
• Manage data entry for each claim from First Notice of Loss through to job completion in the CRM system.
• Conduct daily reviews of compliance tasks and ensure all job tasks are completed on time.
• Monitor and update jobs in the operating system to ensure efficient job flow through the claims process.
• Upload photos and documents in real time, ensuring they are appropriately described and titled, and follow up for missing data from homeowners and insurance/mortgage information.
• Create and assist with job estimates, reviewing final estimates to ensure completeness per company standards.
• Manage customer service issues and complaints, documenting actions and resolutions.
• Collect payments from homeowners.
• Conduct client care calls to ensure constant communication with customers and adjusters.
• Enter daily notes in all jobs, contacting relevant participants and escalating issues to the department manager as required.

Requirements

• High school diploma/GED required.
• Bachelor's Degree or applicable experience preferred.
• IICRC Certifications preferred but not required: WTR, ASD, OCT, STC.
• Exceptional customer service skills.
• 1 year of Xactimate experience required, proficient use of Xactimate 28.
• Experience with Microsoft Office applications (Word, Outlook, PowerPoint, and Excel) required.
• Strong personal time management and organizational skills.
• Strong verbal and written communication skills.
• Dependable and adaptable to operate within a fast-paced work environment.
• Ability to manage highly confidential information.
• Strong problem-solving skills.

Nice-to-haves

• Experience with customer interaction and conflict resolution.

Benefits

• Compensation range of $30,000 - $40,000.00
• Opportunity to work in a diverse community with a shared vision for success.