Claims Customer Contact Representative

Fidelity And Guaranty Life Insurance Company - Des Moines, IA

Full-time - Entry Level

Remote - Des Moines, IA

Insurance Carriers and Related Activities

About the position

The Claims Customer Contact Representative at Fidelity & Guaranty Life Insurance Company is responsible for managing a high volume of inbound calls related to life and annuity claims. This entry-level position focuses on providing accurate information and resolving customer inquiries promptly while adhering to privacy regulations. The role does not involve supervisory responsibilities and emphasizes quality service to various stakeholders, including financial advisors and claimants.

Responsibilities

• Professionally handle incoming calls and ensure inquiries and issues are resolved promptly and thoroughly.
• Manage a large volume of inbound calls in a timely manner.
• Efficiently research and document call reasons and resolutions, focusing on privacy regulations.
• Handle inquiries in the best interest of the customer and the company.
• Provide quality service and support to various areas, including Financial Advisors, Claimants, and Exchange Companies.
• Follow documented procedures and guidelines when providing service to F&G customers.

Requirements

• High School diploma or GED.
• 1+ year in customer service or call center experience, preferably in the insurance industry.

Nice-to-haves

• Basic understanding of F&G's structure and product/service offerings.
• Ability to handle customer questions and concerns in a timely and professional manner.
• Awareness of workloads and willingness to assist team members.
• Basic understanding of digital techniques and tools used at F&G.

Benefits

• Life insurance