Claims Examiner - M

Next Step Systems - Tucson, AZ

Full-time

Onsite - Tucson, AZ

Professional, Scientific, and Technical Services

About the position

The Claims Examiner position involves processing and adjudicating medical and inpatient claims under the supervision of the Director of Operations. The role focuses on resolving rejected and denied claims, conducting research and analysis, and ensuring effective billing and claim processing policies are developed. This position requires a strong understanding of the revenue cycle and is strictly onsite in Tucson, AZ.

Responsibilities

• Submit claims and encounters in a timely manner.
• Review and resolve rejected, pended, and/or denied claims within expected timeframes.
• Coordinate claim adjustments with the customer.
• Identify revenue cycle issues and implement solutions to improve systems and processes.
• Respond to calls on claims issues and provide information and resolution in a timely manner.
• Provide education and technical support to Claims Examiners and customers regarding claims related issues through online training and in-person training.
• Produce scheduled reports for in-house and customers.
• Prepare written inter-departmental and external correspondence.
• Develop and publish formal written guidance for customers to process claims.
• Analyze encounter-processing data using statistical methodologies.
• Update and maintain electronic billing manual and distribute updates as directed.
• Compare business operations and coordinate technical analysis support for upcoming collection of accounts.

Requirements

• High School diploma or GED plus 5 years of full-time data entry experience in claims processing, accounting, analysis and adjudication of Medical and/or Behavioral environment.
• Experience with ICD10, CPT, HCPCS, and Inpatient coding and billing and knowledge of HIPAA regulations.
• Knowledge of Microsoft Excel and 10-key by touch is also required.
• Knowledge of and experience working with Electronic Health Records system(s).
• Ability to translate customer needs to technical and/or business process solutions.
• Ability to effectively work with internal teams across numerous functions and levels.
• Ability to quickly learn complex business processes and understand the underlying transactional systems.
• Strong customer service skills and abilities.
• Exceptional communication skills, including strong customer-facing presentation and facilitation skills.
• Ability to work on multiple projects.
• Strong attention to detail and follow-through skills.
• Experience working in a team-oriented, collaborative environment.
• Strong analytical and problem-solving abilities.