Claims Facilitator

$38,562 - $61,600/Yr

Erie Insurance - Peoria, IL

Full-time - Entry Level

Peoria, IL

5,001-10,000 employees

Insurance Carriers and Related Activities

About the position

The Claims Facilitator role at Erie Insurance involves settling claims within established limits of authority while providing exceptional service to policyholders and claimants. This position is essential in processing various types of claims, including automobile and property claims, and requires effective communication and organizational skills to manage inquiries and documentation efficiently.

Responsibilities

• Processes first party automobile, third party clear liability automobile, and low severity property claims within limits of authority.
• Contacts policyholders and/or claimants to verify coverage, set reserves, and issue payments using ERIE's approved payment methods.
• Establishes contact with all parties involved in the claim in accordance with ERIE's expectations.
• Handles inquiries from policyholders, agents, insurance carriers, claimants, and others.
• Enters loss information into the claims system.
• Prepares correspondence, forms, and related materials.
• Reviews all pending claims/activities on a regular basis.
• Provides support for property claims during periods of heavy volume.

Requirements

• High school diploma or GED and one year of related claims handling, customer service, or clerical experience required.
• Bachelor's or Associate's degree preferred.
• Pursuit of general insurance education preferred.
• Obtain appropriate licenses as required by state within 45 days of employment for external applicants and 90 days for internal applicants.

Nice-to-haves

• Experience in information management.
• Designations and/or licenses in insurance.

Benefits

• 401(k) with up to 4% contribution match
• Adoption assistance
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off including vacation, personal days, sick days, bereavement days, and parental leave
• Tuition reimbursement for higher education and industry designations
• Company-paid basic life insurance
• Short- and long-term disability insurance
• Orthodontic coverage for children and adults
• Fertility and infertility coverage
• Well-being programs
• Paid volunteer hours for community service
• Dollar-for-dollar matching of charitable gifts.