Claims - Field Claims Representative

$55,000 - $76,000/Yr

Cincinnati Financial - Lafayette, IN

Full-time - Entry Level

Remote - Lafayette, IN

Insurance Carriers and Related Activities

About the position

The Field Claims Representative role at The Cincinnati Insurance Companies involves investigating and evaluating multi-line insurance claims within the Lafayette, IN territory. This position is open to both experienced and entry-level candidates, focusing on providing exceptional customer service while ensuring accurate settlements for claims. Representatives will engage in thorough investigations, communicate with various stakeholders, and utilize claims-handling software in a paperless environment.

Responsibilities

• Complete thorough claim investigations
• Interview insureds, claimants, and witnesses
• Consult police and hospital records
• Evaluate claim facts and policy coverage
• Inspect property and auto damages and write repair estimates
• Prepare reports of findings and secure settlements with insureds and claimants
• Use claims-handling software, company car, and mobile applications to adjust loss in a paperless environment
• Provide superior and professional customer service
• Once eligible, be a certified and active Arbitration Panelist

Requirements

• Desire to learn about the insurance industry and provide a great customer experience
• Ability to work unsupervised
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Excellent problem-solving, negotiation, organizational, and prioritization skills
• Preparedness to follow-up with others in a timely manner
• Valid driver's license
• Bachelor's degree or equivalent experience required for experienced representatives
• One or more years of claims handling experience preferred for experienced representatives
• AINS, AIC, or CPCU designations preferred

Nice-to-haves

• Multi-line claims experience preferred

Benefits

• Company car
• Company stock options, including Restricted Share Units and Incentive based stock options
• Paid time off (PTO)
• 401K with 6% company match