Claims Operations Analyst

Berkshire Hathaway - Atlanta, GA

Full-time - Entry Level

Atlanta, GA

Insurance Carriers and Related Activities

About the position

Berkshire Hathaway Specialty Insurance (BHSI) is seeking an entry-level Claims Operations Analyst to join our team in Atlanta, GA. This position is integral to our claims support functions, specifically focusing on the first notice intake and data capture of Specialty lines commercial claims for Executive and Professional lines. The role is designed for individuals who are eager to learn and grow within the insurance industry, providing a pathway for advancement into various roles within the organization as experience and development progress. As a Claims Operations Analyst, you will engage in a visible and interactive role, collaborating closely with claim examiners, business partners, and external customers. The position demands a strong ability to learn and evaluate different policy and claim situations, with a keen attention to detail. You will be responsible for acknowledging claims to insureds, brokers, and third-party administrators (TPAs) in a professional and timely manner, ensuring adherence to account-specific guidelines. Your commitment to customer service and quality will be essential as you process incoming work items within established turnaround times, maintaining high standards of accuracy in claim coding. In addition to these core responsibilities, you will contribute to process efficiencies by providing insights based on learned procedures and team interactions. The role also involves utilizing technology for work processing in a dynamic environment, with opportunities to take on additional claim support tasks as you gain experience. BHSI fosters a culture of collaboration and excellence, where every team member is encouraged to contribute and be recognized for their efforts.

Responsibilities

• Evaluate, review, and analyze policies compared to new claim loss reports to determine claim type and appropriate policy coverage provisions.
• Make decisions for correct coding and claims handler assignments as well as responses to brokers, insureds, and third-party administrators (TPA).
• Understand key insurance concepts regarding policy coverages and deductibles as related to the impact on claim submissions processing.
• Acknowledge claims to insureds, brokers, and TPAs in a professional, accurate, and timely manner according to account specific guidelines.
• Focus on processing incoming work items within established turn-around times with high quality and accurate claim coding.
• Contribute to process efficiencies by providing input from learned procedures and team interactions.
• Learn, understand, and utilize technology for work processing in a changing and evolving environment.
• Process other claim support tasks in support of claim handler adjusting processes as experience is achieved.

Requirements

• Strong interpersonal and relationship skills; ability to work in a team environment.
• Strong analytical, critical thinking, and problem-solving skills, with demonstrated attention to detail.
• Excellent organization and time management skills; ability to prioritize and manage multiple responsibilities and accompanying workflows.
• Demonstrated integrity, passion for excellence, and collaboration across functions.
• Strong computer and mathematical skills and basic bookkeeping.
• Strong, inquisitive learning skills, flexible and adaptable to changing environment.
• Strong communication skills and ability to interact professionally with a diverse group of individuals and teams.
• Proficient working knowledge of Microsoft products, including Excel.

Nice-to-haves

• Working knowledge and understanding of commercial policy coverages and structure.
• Familiarity with primary, excess, and underlying policy coverages.
• Experience in commercial claims, Property, Casualty, Marine, Small Business, and Executive and Professional lines.
• Experience in commercial insurance, any combination of claims, underwriting, or education.
• GA Adjuster license helpful.

Benefits

• A competitive package and exciting growth opportunities for career-oriented teammates.
• A dynamic, action-oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and other stakeholders.
• A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.