The Hartford - Hartford, CT
posted 4 months ago
The Hartford's Claims Centralized Operations Group is seeking a highly motivated individual to join their team as an Operations Support Specialist. This role is pivotal in providing essential support to the Claims organization, ensuring that all customer-initiated claim transactions are processed efficiently and accurately. The position is designed for individuals who are eager to contribute to a team that is dedicated to making a difference in the insurance industry. The successful candidate will be expected to demonstrate core knowledge and ability to process routine claims transactions, utilizing various claim systems and equipment to manage incoming and outgoing correspondence effectively. In this hybrid work arrangement, the selected candidate will initially work five days a week in the office for the first 90 days, transitioning to two days in the office thereafter. Internal employees currently working remotely may continue to do so, following the Return to Office guidelines. The role requires a strong commitment to managing daily workloads and productivity goals, ensuring that tasks are completed in a timely manner while maintaining a high level of accuracy. The Operations Support Specialist will also be responsible for handling inbound and outbound calls, providing professional and empathetic service to customers, and participating in team activities to foster a collaborative work environment. The ideal candidate will possess effective communication skills, a strong customer service orientation, and the ability to work independently or collaboratively as needed. They will be expected to embrace The Hartford's core values, demonstrating accountability and a positive attitude in all interactions. This position offers an opportunity to grow within a supportive team while contributing to the overall success of the Claims organization.