Claims - Operations Support Specialist

$40,685 - $61,027/Yr

The Hartford - Hartford, CT

Part-time - Entry Level

Hybrid - Hartford, CT

1,001-5,000 employees

Insurance Carriers and Related Activities

About the position

The Hartford's Claims Centralized Operations Group is seeking a highly motivated individual to join their team as an Operations Support Specialist. This role is pivotal in providing essential support to the Claims organization, ensuring that all customer-initiated claim transactions are processed efficiently and accurately. The position is designed for individuals who are eager to contribute to a team that is dedicated to making a difference in the insurance industry. The successful candidate will be expected to demonstrate core knowledge and ability to process routine claims transactions, utilizing various claim systems and equipment to manage incoming and outgoing correspondence effectively. In this hybrid work arrangement, the selected candidate will initially work five days a week in the office for the first 90 days, transitioning to two days in the office thereafter. Internal employees currently working remotely may continue to do so, following the Return to Office guidelines. The role requires a strong commitment to managing daily workloads and productivity goals, ensuring that tasks are completed in a timely manner while maintaining a high level of accuracy. The Operations Support Specialist will also be responsible for handling inbound and outbound calls, providing professional and empathetic service to customers, and participating in team activities to foster a collaborative work environment. The ideal candidate will possess effective communication skills, a strong customer service orientation, and the ability to work independently or collaboratively as needed. They will be expected to embrace The Hartford's core values, demonstrating accountability and a positive attitude in all interactions. This position offers an opportunity to grow within a supportive team while contributing to the overall success of the Claims organization.

Responsibilities

• Process routine internal and external customer-initiated claim transactions to completion.
• Utilize claim systems and equipment to process incoming and outgoing correspondence.
• Assign or reassign claim tasks or customer transactions to the appropriate party.
• Create or update professional correspondence and documentation within claim files.
• Handle inbound and outbound calls professionally and empathetically to respond to customer needs.
• Enter and/or assign new claim losses as required.
• Manage daily workload and productivity goals to ensure timely and accurate task completion.
• Communicate clearly and concisely to convey information effectively.
• Provide professional, reliable, and prompt service while maintaining a positive attitude.
• Make timely decisions, demonstrating good judgment about when to act independently or seek additional information.
• Participate in Hartford Way activities, including attending huddles and 1:1s.
• Make outbound calls as needed.

Requirements

• High school graduate or equivalent certification; 4-year college degree preferred.
• Proficiency with Microsoft Office tools.
• Ability to lift 20lbs.
• Acceptable performance on pre-employment assessment tools.
• Professional demeanor and effective communication skills.
• Strong customer service orientation.
• Time management and organizational skills.
• Ability to work independently or collaborate effectively when needed.

Nice-to-haves

• Experience in the insurance industry.
• Familiarity with claims processing systems.
• Bilingual skills.

Benefits

• Short-term or annual bonuses.
• Long-term incentives.
• On-the-spot recognition.