Claims Program Manager

UGI - King of Prussia, PA

Full-time - Senior

Remote - King of Prussia, PA

Utilities

About the position

The Claims Program Manager at UGI Corporation is responsible for overseeing and managing third-party claims related to auto liability and general liability for AmeriGas Propane. This role involves strategic direction and performance management of a Third-Party Claims Administrator (TPA) to ensure optimal financial outcomes for the company. The position is hybrid, requiring two days a week in the office located in King of Prussia, PA, and involves complex regulatory requirements across various states.

Responsibilities

• Manage small third-party auto liability and general liability claims assigned to and handled by TPA.
• Review, verify, and pay monthly TPA invoices.
• Negotiate TPA contract.
• Manage submission, review, and payment of legal invoices from defense counsel on litigated claims.
• Review TPA overall performance and set strategic direction for claims prioritization.
• Provide oversight to TPA for handling claims, including reviewing claim summaries and requests for authority.
• Meet regularly with TPA adjusters to discuss claims and issues.
• Coordinate delivery of claims-related information from Operations to TPA adjusters.
• Participate in mediations and other claim-related matters.
• Establish and review reserves for claims.
• Develop and maintain servicing instructions for TPA.
• Analyze and report on various claims-related metrics.
• Provide ongoing training to external claims personnel.
• Assist Litigation Counsel in managing large claims and litigated claims as required.
• Oversee outside counsel and experts for litigated claims.
• Provide regular updates of reported claims to insurance carriers.
• Assist in managing quarterly claims reserve meetings and related reports.
• Provide customer service support for claims-related inquiries.

Requirements

• Bachelor's degree in Business Administration, Finance, or a relevant field.
• Minimum of 8 years of experience in claims management or related field.
• Strong communication skills, both written and oral.
• Technical knowledge of auto liability and general liability claims and litigation.
• Ability to prioritize and complete multiple tasks effectively.

Nice-to-haves

• Experience with insurance policies and coverages.
• Familiarity with claims metrics and reporting.

Benefits

• Paid parental leave
• Health savings account
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Work from home
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Referral program