Claims Representative Catastrophe Claims

Auto-Owners Insurance - Lansing, MI

Full-time - Entry Level

Remote - Lansing, MI

Accommodation

About the position

The Claims Trainee position at Auto-Owners Insurance is an entry-level role focused on handling insurance claims under close supervision. The role involves investigating, evaluating, and resolving claims while providing excellent service to agents and insureds. The position includes a structured training program to develop essential skills in claims handling and negotiation, with opportunities for work-from-home flexibility after initial training.

Responsibilities

• Investigate, evaluate, and settle entry-level insurance claims.
• Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products.
• Learn and comply with Company claim handling procedures.
• Develop entry-level claim negotiation and settlement skills.
• Build skills to effectively serve the needs of agents, insureds, and others.
• Meet and communicate with claimants, legal counsel, and third-parties.
• Develop specialized skills including estimating and using designated computer-based programs for loss adjustment.
• Study, obtain, and maintain an adjuster's license(s), if required by statute.

Requirements

• Bachelor's degree or direct equivalent experience with property/casualty claims handling.
• Ability to organize data, multi-task and make decisions independently.
• Above average communication skills (written and verbal).
• Ability to write reports and compose correspondence.
• Ability to resolve complex issues.
• Ability to maintain confidentiality and data security.
• Ability to effectively deal with a diverse group of individuals.
• Ability to accurately deal with mathematical problems, including geometry and financial areas.
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company's underwriting guidelines.

Nice-to-haves

• Continually develop product knowledge through participation in approved educational programs.

Benefits

• Competitive base salary.
• Matched 401(k).
• Fully-funded pension plan (once vested).
• Bonus programs.
• Generous paid time off including holidays, vacation days, personal time, and sick leave.