Claims Resolution Representative I, APD

$44,100 - $71,600/Yr

Liberty Mutual - Westborough, MA

Full-time - Entry Level

Onsite - Westborough, MA

5,001-10,000 employees

Insurance Carriers and Related Activities

About the position

The Claims Resolution Representative I at Liberty Mutual is an entry-level position focused on providing exceptional customer service to individuals involved in auto accidents. This role involves guiding insureds and claimants through the claims process, ensuring they receive the support they need during a challenging time. The position requires strong organizational and time management skills, as well as a passion for problem-solving and helping others. This role serves as a stepping stone for a career in claims, with opportunities for growth and development within the company.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Engage with customers who have been in an accident and provide them with necessary support.
• Utilize strong organizational skills to manage multiple moving pieces in the claims process.
• Demonstrate problem-solving abilities to assist customers effectively.
• Maintain reliable attendance and active engagement during training sessions.

Requirements

• Strong customer service skills with a passion for helping others.
• Excellent oral and written communication skills.
• Ability to think critically and seek answers in a virtual environment.
• Strong typing and multi-tasking capabilities in a structured paperless work environment.
• General understanding of overall claim operations and key stakeholders.

Nice-to-haves

• College degree preferred.
• 1-3 years of related customer service experience or applicable insurance knowledge.

Benefits

• Competitive salary range with opportunities for commission and bonuses.
• Paid training and licensing support.
• Growth opportunities within the claims career path.
• Recognition as a great place to work with a focus on diversity and inclusion.