Claims Senior Representative

Westfield Specialty, Ltd. - Westfield Center, OH

Full-time

Westfield Center, OH

1,001-5,000 employees

About the position

The Claims Senior Representative serves as a technical expert in claims adjusting, focusing on injury, material damage, negligence, compensability, damage, and coverage issues. This role is responsible for determining coverage, investigating, analyzing, negotiating, and settling claims that do not require outside investigation. The position emphasizes delivering quality customer service in a high-volume, moderate complexity work environment and includes mentoring less experienced Adjusters on the team.

Responsibilities

• Serve as a technical expert on claims adjusting.
• Handle injury, material damage, negligence, compensability, damage, and coverage issues.
• Determine coverage for claims.
• Investigate, analyze, negotiate, and settle claims not requiring outside investigation.
• Deliver quality customer service in a high-volume work environment.
• Mentor less experienced Adjusters on the team.

Requirements

• Proven experience in claims adjusting.
• Strong analytical and negotiation skills.
• Ability to deliver quality customer service.
• Experience in a high-volume work environment.