Claims Service Specialist - Buffalo, NY

$42,328 - $66,061/Yr

Geico - Orchard Park, NY

Full-time - Entry Level

Remote - Orchard Park, NY

Insurance Carriers and Related Activities

About the position

The Claims Service Specialist role at GEICO's Getzville, NY office is designed for individuals who are motivated and empathetic, focusing on providing exceptional customer service during the claims process. This hybrid position involves 100% in-office training for the first 6-9 months, followed by a schedule of four days in the office and one day working from home. The role is crucial in assisting policyholders during accidents by collecting facts, investigating claims, and providing support to get them back on the road quickly. The position offers opportunities for career growth and salary increases based on performance.

Responsibilities

• Collect facts about accidents and investigate claim details.
• Collect statements from involved parties.
• Provide outstanding customer service and support to policyholders.
• Communicate effectively, both verbally and in writing, with customers and team members.
• Work in a fast-paced, high-volume call center environment.

Requirements

• Experience providing outstanding customer service.
• Solid computer multitasking skills.
• Ability to effectively communicate, verbally and in writing.
• Minimum of high school diploma or equivalent.
• Eagerness to explore new skills and career paths.

Nice-to-haves

• Experience in a call center environment.
• Familiarity with the insurance industry.

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period.
• Paid Vacation, Sick and Parental Leave.
• 401(k) Plan.
• Tuition Reimbursement.
• Paid Training and Licensures.