Claims Service Specialist Lakeland, FL
$42,328 - $42,328/Yr
Geico - Lakeland, FL
posted about 2 months ago
Full-time - Entry Level
Remote - Lakeland, FL
5,001-10,000 employees
Insurance Carriers and Related Activities
About the position
The Claims Service Specialist role at GEICO's Lakeland, FL office is a full-time position focused on providing exceptional customer service during the claims process. This hybrid role involves 100% in-office training for the first 6-9 months, followed by a schedule of four days in the office and one day working from home. The specialist will assist policyholders by collecting facts about accidents, investigating claims, and providing support to ensure a smooth claims experience.
Responsibilities
- Collect facts about accidents and investigate claim details.
- Gather statements from involved parties regarding the claims process.
- Provide outstanding customer service and support to policyholders.
- Communicate effectively with customers both verbally and in writing.
- Multitask using computer systems in a fast-paced call center environment.
Requirements
- Experience in customer service with a focus on fostering trust and satisfaction.
- Solid computer multitasking skills.
- Effective verbal and written communication skills.
- Ability to work in a high-volume call center environment.
- Minimum of a high school diploma or equivalent.
Nice-to-haves
- Eagerness to explore new skills and career paths.
Benefits
- Dental insurance
- Health insurance
- Paid training
- Parental leave
- Tuition reimbursement
- Vision insurance
- Work from home options
