Claims Specialist, Workers Compensation - Central Region
$49,000 - $91,100/Yr
Liberty Mutual - Indianapolis, IN
posted 2 months ago
Full-time - Mid Level
Indianapolis, IN
10,001+ employees
Insurance Carriers and Related Activities
About the position
The Workers Compensation Claims Specialist role at Liberty Mutual involves managing a caseload of routine to moderately complex claims within the Central Region. The position requires investigating claims, assessing liability and compensability, evaluating losses, and negotiating settlements while utilizing the latest technology. The successful candidate will be part of a dedicated Claims Team and will interact with various stakeholders throughout the claims management process. Training is a critical component of the role, emphasizing the development of skills necessary for exceptional customer service.
Responsibilities
- Manages an inventory of claims to evaluate compensability/liability.
- Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources.
- Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages.
- Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves as necessary during the processing of the claim.
- Evaluates actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims.
- Performs other duties as assigned.
Requirements
- Bachelor's degree or equivalent in addition to 1-year claims handling experience.
- Proven interpersonal, analytical and negotiation abilities required.
- Ability to provide information in a clear, concise manner, ability to build effective relationships.
Nice-to-haves
- Knowledge of legal liability, insurance coverage and medical terminology preferred.
- Licensing may be required in some states.
Benefits
- Comprehensive benefits package
- Continuous learning opportunities
- Diversity, equity, and inclusion initiatives
- Employee Resource Groups (ERGs) for community and support
