Claims Specialist

Libra Solutions - Las Vegas, NV

Full-time - Entry Level

Onsite - Las Vegas, NV

Professional, Scientific, and Technical Services

About the position

The Claims Specialist at MoveDocs is a vital role within the Operations team, responsible for delivering exceptional customer service to clients in the medical and legal community. This position serves as the primary communication point for clients, ensuring they are updated on existing cases and addressing their inquiries. The ideal candidate will thrive in a fast-paced, high-volume environment and work autonomously to provide timely and accurate service.

Responsibilities

• Answers high volume of inbound calls from insurance companies, attorneys, clients, and/or medical providers daily.
• Statuses cases to get updates on pending and ongoing case litigation and/or medical treatment.
• Drafts correspondence to defense insurance companies and/or attorneys including demand letters, emails, and faxes.
• Delivers customer satisfaction through timely, accurate communications.
• Develops rapport with the attorneys, firms, insurance companies, and medical providers.

Requirements

• High School diploma or GED required.
• Experience in a high-volume call environment preferred.
• Knowledge or experience with personal injury, medical billing, or claims is a plus.
• Previous claims and/or personal injury case manager experience preferred.
• Self-motivated with a desire to build great relationships and meet/exceed goals.
• Ability to multitask while on the phone and the computer is a must.
• Able to adapt to change and pivot easily between tasks.
• Ability to work quickly and accurately to meet tight deadlines.
• Possess excellent verbal and written communication skills for communicating with insurance companies, attorneys, and medical providers.
• Basic computer proficiency and Outlook experience.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Life insurance