Claims Specialist

$35,360 - $35,360/Yr

Silverback Home Warranty - Lehi, UT

Part-time - Entry Level

Onsite - Lehi, UT

Insurance Carriers and Related Activities

About the position

The Claims Specialist position is a part-time role focused on managing customer claims requests and providing exceptional service in the home warranty industry. The ideal candidate will be detail-oriented, possess strong communication skills, and be able to juggle multiple tasks while ensuring customer satisfaction. This role involves working closely with real estate agents and title companies to enhance the customer experience.

Responsibilities

• Manage customers' claims requests via phone calls, emails, and text messages.
• Coordinate with title and other vendors.
• Document customer interactions and conduct welcome calls.
• Place orders for new policies.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required.
• Strong communication skills on the phone and in person.
• Proficient in online CRM and cloud-based systems.
• Ability to juggle multiple tasks and accurately record customer histories.
• Meticulous reporting and documentation skills.
• Ability to troubleshoot and solve problems resourcefully.
• Task and solution-oriented mindset.
• Ability to follow directions and accept constructive feedback.

Nice-to-haves

• Experience with Microsoft Office (1 year preferred).
• Spanish speaking skills (compensated slightly higher).

Benefits

• On-the-job training
• Paid time off
• Paid training