Claims Supervisor - Aspen MGA

Full-time - Mid Level

Flower Mound, TX

Insurance Carriers and Related Activities

About the position

The position is responsible for overseeing, managing, and supporting all activities of the claims employees and operations of the department. The essential duties include managing the supervision and coordination of the claims department and staff, organizing and disseminating information for compliance, controlling workflow processes, reviewing and analyzing claims, training staff, overseeing the claims process, developing relationships with agents and adjustors, and preparing claims reports.

Responsibilities

• Manage the supervision and coordination of the claims department and staff.
• Organize and disseminate information that affects the claims department to ensure necessary changes for compliance purposes.
• Control workflow process through Claims Coordinators reviewing allocation of staff to ensure productivity and quality standards meet or exceed expected goals.
• Review, analyze, track and take appropriate action on losses in order to provide account loss ratios and claims history to senior management.
• Train claims staff on new policies or procedures.
• Oversee and audit claims process ensuring proper documentation was created in the system and/or files.
• Review claims and approve payments under the appropriate binding authorities.
• Develop and maintain excellent relationships with agents and adjustors.
• Prepare weekly, quarterly and monthly claim's reports and forward to appropriate parties.

Requirements

• College degree with a concentration in business or equivalent work experience
• Five years of Claims handling experience, with one year of supervisory experience
• Maintain current knowledge of the insurance industry and Claim's processing ideas through regular attendance of workshops, seminars, literature reviews and/or formal continuing education
• Ability to make independent decisions following company guidelines with minimal or no supervision
• Good organizational, time management, and detail skills
• Extensive knowledge of insurance and CRC processes
• Ability to maintain a high level of tact and professionalism
• Excellent leadership skills to influence departmental Employees in a positive manner
• Possess strong interpersonal skills
• Strong verbal and written communication skills
• Strong computer and office skills
• Ability to work extended hours when necessary

Nice-to-haves

• Commercial and multi-line knowledge
• Adjusting experience

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment insurance
• Tax-preferred savings accounts
• 401k plan
• Vacation days (minimum of 10 days)
• Sick days (minimum of 10 days)
• Paid holidays
• Defined benefit pension plan (depending on position)
• Restricted stock units (depending on position)
• Deferred compensation plan (depending on position)