Claims Supervisor

Crc Group - Flower Mound, TX

Part-time,Full-time - Mid Level

Flower Mound, TX

Administrative and Support Services

About the position

The position involves overseeing, managing, and supporting all activities of the claims employees and operations within the department. The role is essential for ensuring compliance, productivity, and quality standards in claims processing, while also fostering relationships with agents and adjustors.

Responsibilities

• Manage the supervision and coordination of the claims department and staff.
• Organize and disseminate information affecting the claims department for compliance purposes.
• Control workflow processes through Claims Coordinators to ensure productivity and quality standards are met or exceeded.
• Review, analyze, track, and take appropriate action on losses to provide account loss ratios and claims history to senior management.
• Train claims staff on new policies or procedures.
• Oversee and audit the claims process to ensure proper documentation is created in the system and/or files.
• Review claims and approve payments under the appropriate binding authorities.
• Develop and maintain excellent relationships with agents and adjustors.
• Prepare weekly, quarterly, and monthly claims reports and forward them to appropriate parties.

Requirements

• College degree with a concentration in business or equivalent work experience.
• Five years of claims handling experience, with one year of supervisory experience.
• Maintain current knowledge of the insurance industry and claims processing through workshops, seminars, literature reviews, and/or formal continuing education.
• Ability to make independent decisions following company guidelines with minimal or no supervision.
• Good organizational, time management, and detail skills.
• Extensive knowledge of insurance and CRC processes.
• Ability to maintain a high level of tact and professionalism.
• Excellent leadership skills to influence departmental employees positively.
• Possess strong interpersonal skills.
• Strong verbal and written communication skills.
• Strong computer and office skills.
• Ability to work extended hours when necessary.

Nice-to-haves

• Commercial and multi-line knowledge.
• Adjusting experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment insurance
• Tax-preferred savings accounts
• 401k plan
• Vacation days (minimum of 10 days)
• Sick days (minimum of 10 days)
• Paid holidays
• Defined benefit pension plan (depending on position)
• Restricted stock units (depending on position)
• Deferred compensation plan (depending on position)