Claims Supervisor

Full-time - Mid Level

Rochester, NY

5,001-10,000 employees

Insurance Carriers and Related Activities

About the position

Supervises, trains, and monitors the activities of assigned claims adjusters and other claims personnel. Assists the Claims Manager or VP, Field Claims in the overseeing and handling of claims. The ideal candidate will be supervising the Liability team in this role. This is an in office role within the New York Branch Office with hybrid options.

Responsibilities

• Manages overall operations of designated area of authority.
• Interviews, hires, trains, and directs personnel.
• Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
• Reviews claims on a regular basis in accordance with company policy.
• Sets up files of adjusters, checking for coverage, adequate reserves and acts as a resource for answering claims questions.
• Provides additional services as required and takes action as necessary.
• Reviews claim correspondence and provides counsel on further action.
• Resolves coverage or unusual questions within designated authority.
• Conducts related research as necessary.
• Maintains and applies a working knowledge of adjuster's files.
• Maintains knowledge of statutory laws.
• Makes recommendations to and participates with Claims Manager in developing and evaluating claims procedures.
• Handles claim complaints and inquiries.
• Assists Claim Manager and may act on his/her behalf as necessary.
• Receives and directs processing of legal papers served upon ERIE involving claims action.
• Directs activities of outside legal counsel as required.
• Assists in preparation for trial procedures where applicable.
• Attends pre-trial functions and trials as necessary.
• Directs salvage disposal, reviews reports, payments and buyers.
• Negotiates with salvage action and salvage yards on behalf of the company.

Requirements

• High school diploma or GED required.
• Bachelor's degree preferred.
• Six years of discipline specific claims adjusting experience, or equivalent estimating experience in a Claims leadership role required.

Nice-to-haves

• In depth knowledge of estimating software preferred.
• Completion of Associate in Claims (AIC) designation preferred.
• Valid driver's license where required.

Benefits

• Premier health, prescription, dental, and vision benefits for you and your dependents.
• Low contributions to medical and prescription premiums.
• Pension plan for full-time employees.
• 401(k) with up to 4% contribution match.
• Paid time off including vacation, personal days, sick days, bereavement days and parental leave.
• Career development including tuition reimbursement program.
• Company-paid basic life insurance.
• Short-and long-term disability insurance.
• Orthodontic coverage for children and adults.
• Adoption assistance.
• Fertility and infertility coverage.
• Well-being programs.
• Paid volunteer hours for community service.
• Dollar-for-dollar matching of charitable gifts.