Claims Supervisor

TIH Insurance - Flower Mound, TX

Part-time,Full-time - Mid Level

Flower Mound, TX

About the position

The Claims Supervisor at TIH Insurance is responsible for overseeing and managing the claims department's operations and staff. This role involves ensuring compliance with policies, controlling workflow processes, training staff, and maintaining relationships with agents and adjustors. The supervisor will also analyze claims data and prepare reports for senior management.

Responsibilities

• Manage the supervision and coordination of the claims department and staff.
• Organize and disseminate information affecting the claims department for compliance purposes.
• Control workflow processes through Claims Coordinators to ensure productivity and quality standards are met.
• Review, analyze, track, and take appropriate action on losses to provide account loss ratios and claims history to senior management.
• Train claims staff on new policies or procedures.
• Oversee and audit the claims process to ensure proper documentation is created in the system and/or files.
• Review claims and approve payments under the appropriate binding authorities.
• Develop and maintain excellent relationships with agents and adjustors.
• Prepare weekly, quarterly, and monthly claims reports and forward them to appropriate parties.

Requirements

• College degree with a concentration in business or equivalent work experience.
• Five years of claims handling experience, with one year of supervisory experience.
• Maintain current knowledge of the insurance industry and claims processing through workshops, seminars, and continuing education.
• Ability to make independent decisions following company guidelines with minimal supervision.
• Good organizational, time management, and detail skills.
• Extensive knowledge of insurance and CRC processes.
• Ability to maintain a high level of tact and professionalism.
• Excellent leadership skills to influence departmental employees positively.
• Strong interpersonal skills.
• Strong verbal and written communication skills.
• Strong computer and office skills.
• Ability to work extended hours when necessary.

Nice-to-haves

• Commercial and multi-line knowledge.
• Adjusting experience.

Benefits

• AD&D insurance
• Paid holidays
• Dental insurance
• 401(k)
• Vision insurance
• Life insurance