Clayton Homes Project Coordinator - Ocala, FL

Unclassified - Ocala, FL

Part-time - Entry Level

Ocala, FL

About the position

The Project Coordinator at Clayton Homes plays a crucial role in ensuring the timely completion of construction projects while delivering exceptional service to customers. As a vital member of the team, the Project Coordinator will report directly to the Home Center General Manager and will be responsible for overseeing all stages of construction in the field. This includes managing construction processes, obtaining necessary permits, conducting walk-throughs, and coordinating service calls. The position requires a proactive approach to customer relations and a commitment to maintaining high standards of service throughout the construction process. In this role, the Project Coordinator will handle various administrative tasks, including completing bill-backs with factories, processing contractor bills, and maintaining customer files. They will also be responsible for following up with contractors and customers regarding service calls, ensuring that all necessary paperwork is collected and processed efficiently. The Project Coordinator will manage the Home Center's Net Promoter Score (NPS) to gauge customer satisfaction and will be involved in scheduling set-ups and deliveries, as well as other service-related items. Additionally, the Project Coordinator will assist in merchandising the retail location and homes, which may involve moving furniture, cleaning homes, and preparing for audits. They will actively participate in sales meetings, marketing promotions, and other company events, contributing to a positive team environment. The role requires strong organizational and time management skills, as well as the ability to work collaboratively with team members and management to address any exceptions or questions that arise during the construction process.

Responsibilities

• Completes all bill-backs with factories and related paperwork
• Processes contractor bills
• Responsible for customer files
• Assist in obtaining permits
• Following up with contractors as well as customers for service calls and collecting all necessary paperwork
• Managing the Home Centers Net Promoter Score (NPS - Customer Service)
• Schedule set-up and delivery and other service-related items with contractors and customers
• Follow-up with customers utilizing various contact methods, including home visits
• Merchandising the retail location and homes, including but not limited to moving furniture, décor and cleaning homes
• Assist in preparation for audits
• Actively partner with manager on all exceptions and questions
• Protect company assets
• Participate in sales meetings and other company events
• Participate as needed during marketing promotions and events
• Contribute to a positive team environment
• Cooperative and collaborative, willing and eager to work in a team environment, assist with miscellaneous duties as required
• Perform other duties as assigned or delegated by manager

Requirements

• Strong verbal communication skills
• Knowledge of Construction
• Strong customer relations skills
• Ability to excel and contribute to a team environment
• Reliable and dependable attributes
• Strong organizational and time management skills
• Intermediate computer skills
• Ability to learn and operate company software
• Excellent phone skills
• Ability to learn a general understanding of the retail environment
• Professional demeanor and appearance
• Ability to lift and move furniture, promotional items, etc.
• Ability to pass criminal background check as well as post-offer drug screen
• Two-year degree is preferred

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Paid parental leave
• Paid time off
• Parental leave
• Vision insurance