Cleared Engineering Operations Technician

Amazon - Hilliard, OH

Full-time - Entry Level

Hilliard, OH

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

Data Center Engineering Operations Technicians (EOT) are the front line responders for hands-on electrical and mechanical equipment troubleshooting and operation at Amazon Data Centers. This role involves working with a variety of equipment including stand-by diesel generators, electrical switchboards/switchgear, circuit breakers, UPSs, PDUs, AHUs, pumps, motors, VFDs, and building automation systems. Technicians provide 24/7 shift coverage, which may include 12-hour shifts, rotating shifts, and varying work weeks of 3, 4, or 5 days. The position requires the ability to work in extreme climates, at heights, and in noisy environments, as well as the physical capability to lift and move heavy objects and work in cramped spaces. The role demands a proactive approach to troubleshooting facility and rack-level events within internal service level agreements (SLAs). Technicians will perform limited maintenance tasks, including filter changes, HVAC preventive maintenance, and rack power installations. They will also be responsible for taking daily operational readings of all mechanical and electrical equipment, utilizing internal Computerized Maintenance Management Systems (CMMS) to manage workflows and spare part inventory, and supervising contractors performing maintenance tasks. The position requires adherence to safety procedures and compliance with physical security policies, as well as the ability to respond to off-hour emergency calls as part of an on-call rotation. As part of a diverse team, technicians will collaborate with software, hardware, and network engineers, supply chain specialists, and security experts to ensure the highest standards of safety and security while delivering optimal service to customers. The role offers opportunities for career advancement, including authoring technical procedures and participating in advanced qualifications and projects as the technician progresses within AWS.

Responsibilities

• Operate and maintain mechanical and electrical equipment, including emergency generators and fire/life safety equipment within the data center.
• Troubleshoot facility and rack-level events within internal SLAs.
• Perform limited maintenance tasks such as filter changes, HVAC PMs, rack power installations, and rack ATS replacements.
• Provide support to Data Center Operations technicians.
• Conduct root cause analysis of equipment failures.
• Ensure adherence to all safety procedures while performing work.
• Work a 12-hour shift on a rotating schedule of 3 and 4 day work weeks, days or nights.
• Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking.
• Utilize internal CMMS to manage building workflows and spare part inventory.
• Supervise contractors performing servicing or preventive maintenance.
• Respond to off-hour emergency calls per on-call rotation for any of the region's sites.
• Fully comply with all physical security procedures and policies.
• Drive innovation while reducing operational costs in the facilities.
• Manipulate small wires and objects.

Requirements

• 3+ years of maintenance experience on mechanical or electrical equipment.
• Current, active US Government Security Clearance at the Top Secret level.

Nice-to-haves

• Associate's Degree in Electrical Engineering, Mechanical Engineering or relevant discipline.
• Data Center Operations Experience or experience operating electrical or mechanical systems in a mission-critical environment (i.e. military, telecom, etc.).
• Fundamental knowledge of network design and layout as well as low voltage (copper/fiber) cabling.
• Experience with building management systems (BMS and EPMS control systems) and data collection/trending.
• Operating engineering license(s) such as DC II, DC III, or equivalent, Electrical or mechanical Journeyman License, CFC license (Universal or minimum Type II), and/or NFPA 70E Cert.

Benefits

• Flexible work hours
• Diverse and inclusive workplace
• Career advancement opportunities
• Employee-led affinity groups for inclusion
• Ongoing events and learning experiences