Clerical Assistant (with Data Entry) - Hiring Immediately

$29,120 - $29,120/Yr

Unclassified - Allentown, PA

Full-time - Entry Level

Allentown, PA

About the position

Embark on a New Career Journey this Summer with Berkheimer Tax Innovations! Join our thriving Allentown, PA team as a Customer Support Clerk at Berkheimer Tax Innovations, a leading Pennsylvania tax collection and administration company, and unleash your potential! In this role, you will be responsible for answering taxpayer inquiries both in person and over the phone. You will research, maintain, and update tax accounts based on the information provided, ensuring that all tax forms and mail are processed accurately and payments are posted to the proper accounts. Completing all tasks in a timely manner while meeting company standards is essential, and additional duties may be assigned as needed. This position offers a full-time schedule from Monday to Friday, 8:00 am to 4:00 pm, with no weekend work required. The role is based on-site in our Allentown, PA office, but once released from training (which typically lasts 4-6 months), a hybrid work environment (office/remote) may be available depending on business needs and individual performance. Berkheimer Tax Innovations is committed to supporting our local communities and has been doing so for over 80 years. We value our employees and provide extensive top-of-the-line training, a supportive team environment, and resources to contribute to your overall success.

Responsibilities

• Answer taxpayer inquiries in person and over the phone.
• Research, maintain, and update tax accounts based on information provided.
• Process tax forms/mail and post payments to proper accounts.
• Complete all tasks in a timely manner while meeting company standards.
• Perform additional duties as assigned.

Requirements

• High School Diploma or equivalent.
• Minimum 1-3 months related experience and/or training.
• Reliable transportation to outer offices and tax sit-ins.
• Ability to manage difficult or emotional customer situations.
• Strong attention to detail with high levels of accuracy.
• Situation analysis and problem-solving skills.
• Ability to sit for long periods of time.

Benefits

• $14.00/hour + monthly incentive opportunities.
• On-the-job, paid training to help you succeed.
• Medical, Dental, Vision & Life Insurance.
• Wellness Program including physical, emotional, and financial wellness.
• Paid Holidays, Vacation, Sick, and Personal Time.
• 401(k) with Profit Sharing.
• Employee Assistance Program.
• Voluntary Benefit Plans.
• FSA & HSA Options.
• Casual business work environment.
• Travel Insurance.