Clerical Associate

$31,200 - $31,200/Yr

Personnel Services - Belton, TX

Full-time - Entry Level

Belton, TX

Administrative and Support Services

About the position

The Clerical Associate in Personnel Services is responsible for providing exceptional customer service and support within a manufacturing environment. This role involves taking customer orders, managing inventory, and ensuring timely production by coordinating with various internal teams. The position requires strong communication skills and proficiency in data entry, particularly using Microsoft Excel, to maintain accurate records and assist in sales opportunities.

Responsibilities

• Take customer orders directly from customers or sales representatives and place orders promptly to ensure timely production.
• Place orders for materials and supplies needed for production.
• Handle customer complaints, inquiries, and coordinate with internal personnel for problem resolution.
• Maintain and organize customer files for quick access and reference.
• Process new items, build specifications based on provided files, and handle purchase orders.
• Send email confirmations to customers upon processing orders.
• Work with accounting to process and manage customer credits.
• Record and communicate customer order changes accurately and promptly.
• Assist sales personnel in generating supplemental sales opportunities.
• Track warehouse items, ensure availability, and monitor stock levels to align with customer demands.
• Conduct monthly usage analysis for optimal restocking.
• Adhere to company policies and procedures consistently.
• Perform other tasks as assigned by management.

Requirements

• High School Diploma or GED required.
• Previous customer service experience in a manufacturing environment.
• Computer data-entry experience, especially with Excel, spreadsheets, and order-tracking software.
• Knowledge of the corrugated box industry is a plus.
• Strong communication skills, including the ability to read and interpret sales reports, operating instructions, and procedural manuals.
• Ability to write routine reports and professional correspondence effectively.
• Competence in basic arithmetic, including addition, subtraction, multiplication, and division.
• Ability to compute rates, ratios, and percentages and perform calculations involving discounts, costs, proportions, and volumes.
• Ability to apply logical problem-solving skills and follow written, oral, or diagram instructions.
• Capacity to handle diverse situations where only limited information is available.
• Proficiency in computer data entry and software relevant to order and inventory management.
• Familiarity with manufacturing products and processes.
• Knowledge of quality standards such as ISO and QS is beneficial.

Nice-to-haves

• Knowledge of the corrugated box industry is a plus.
• Experience with ISO standards is beneficial.