CLERICAL SUPPORT II Part Time

Galen Medical Group, P.C. - Chattanooga, TN

Part-time - Entry Level

Chattanooga, TN

Ambulatory Health Care Services

About the position

The Clerical Support II position at Galen Medical Group is a part-time role focused on providing essential administrative support within a medical office environment. The role involves greeting patients, managing appointment schedules, handling insurance information, and ensuring a high level of customer service. The position is critical as it serves as the first point of contact for patients and visitors, reflecting the professionalism and care of the organization.

Responsibilities

• Welcome visitors by greeting them in person or over the telephone in a prompt, professional and courteous manner.
• Exhibit a high-level customer service approach by greeting all patients and visitors in a timely and helpful manner.
• Obtain, update, and enter demographic and insurance information for patients into the practice management system (PMS).
• Scan patients' insurance cards into the PMS and verify coverage and eligibility.
• Collect co-pays, co-insurance, past due balances, and collection balances per site protocol.
• Notify appropriate personnel of patients' presence for medical services.
• Perform daily reconciliation of cash, checks, and credit card payments.
• Responsible for credit card batch processing and daily deposit reconciliation.
• Provide patients with updates regarding delays in the Providers' schedule.
• Ensure the waiting room is clean and tidy at all times.
• Schedule future appointments and manage recall lists.
• Answer incoming telephone calls and assist patients with their needs.
• Accurately record detailed messages and send tasks to the appropriate person.
• Participate in process improvement efforts and adhere to HIPAA guidelines.

Requirements

• High school graduate or equivalent.
• Must be computer literate.
• Ability to perform mathematical calculations.
• Above average spelling skills.

Nice-to-haves

• 2-3 years medical receptionist experience.
• Medical experience and terminology helpful but not required.

Benefits

• Flexible scheduling options for part-time work.