Legacy Community Health - Houston, TX
posted 3 months ago
The Front Office Clerk Lead is often the first person a patient may interact with over the phone or upon arriving at a clinic. Therefore, the Front Office Clerk is integral to shaping the patients' first impression of the organization, which could shape the patient-provider relationship for the long-term. This position plays a crucial role in ensuring that patients feel welcomed and supported from their very first contact with Legacy Community Health. The Clerk Lead will manage the front office operations, ensuring that all administrative tasks are completed efficiently and effectively, while also providing exceptional customer service to patients and their families. At Legacy Community Health, we are committed to providing comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life. The Front Office Clerk Lead will assist in promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information. This role is vital in supporting the mission of Legacy Community Health, which has expanded to over 50 clinics in Houston and surrounding areas, providing a wide range of services including adult primary care, pediatrics, OB/GYN, dental, vision, and behavioral health. The ideal candidate will be a team player who can handle multiple tasks simultaneously, ensuring that the front office runs smoothly and efficiently. They will be responsible for managing incoming calls, scheduling appointments, and assisting patients with their inquiries. The Front Office Clerk Lead will also be expected to maintain accurate records and ensure that all patient information is handled with confidentiality and professionalism.