Clerk II Hotel

Abercrombie & Fitch - Robinsonville, MS

Full-time - Entry Level

Robinsonville, MS

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Clerk II Hotel position at Boyd Gaming Corporation involves providing guests with a friendly and efficient check-in and check-out experience, along with general information about hotel amenities and events. The role requires excellent customer service skills to sell rooms and resolve guest inquiries, ensuring a positive experience for all visitors.

Responsibilities

• Provide guests with a friendly and efficient check-in and check-out experience.
• Provide guests with general information regarding hotel, amenities, and special events.
• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management.

Requirements

• High school diploma or equivalent.
• Minimum 6 months front desk experience.
• Ability to utilize basic office machines and telephone.
• Minimum typing speed of 45 WPM.
• 10-key experience is a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.