Clerk IV (Office Manager/Berthiaume Center)

University of Massachusetts - Amherst, MA

Full-time

Amherst, MA

Educational Services

About the position

The Office Manager at the Berthiaume Center in the Isenberg School of Management is responsible for overseeing administrative functions, ensuring efficient operations, and acting as a liaison between various stakeholders. This role involves scheduling, purchasing, financial reporting, and event planning, contributing to the overall success of the department.

Responsibilities

• Provide administrative support to the Berthiaume Center staff.
• Act as liaison between administrative offices, department faculty, program faculty, and staff to ensure high-quality service delivery.
• Prepare travel arrangements and reimbursement paperwork for Center faculty, staff, and students.
• Facilitate purchasing through systems including general ledger, procurement, and accounts payable systems.
• Process expense reports and ensure compliance with policies and procedures.
• Maintain detailed records of departmental purchases and related bid and contract paperwork for three years.
• Track student award payments and liaise between the Center, Isenberg, and other campus partners.
• Maintain current and accurate data on department websites, social media accounts, and press releases.
• Organize departmental and student events, coordinating all necessary details.
• Assist student groups associated with the Center with administrative needs.
• Perform general office functions including mail distribution, scheduling meetings, and maintaining inventory of office supplies.
• Provide front desk support and reception duties as assigned.

Requirements

• High School Degree and two years of office experience.
• Courteous and appropriate customer service skills.
• Ability to appropriately organize and prioritize multiple and diverse tasks.
• Proficiency in office software packages including spreadsheets, word processing, and email software in a Windows based environment.
• Ability to conceptualize, understand and document administrative processes and recommend improvements.
• Strong interpersonal skills.
• Ability to deal respectfully and cordially with a diverse public, including faculty, staff, students and alumni.
• Ability to work on a team.
• Proficiency in business English, grammar, punctuation and spelling with appropriate attention to detail.
• Ability to work independently, be self-directed and motivated, learn new skills, and adapt to a changing environment.