About the position
The Clerk IV position within the Public Safety Administration of the City of Chicago is a vital role that involves supervising employees engaged in routine clerical duties and performing complex clerical tasks. This position operates under general supervision and is responsible for planning, assigning, supervising, and inspecting the work of subordinate personnel. The Clerk IV will oversee the filing, storage, and maintenance of departmental files, ensuring that all records are organized and accessible. Additionally, the role includes coordinating and monitoring the processing of various forms and documents, such as applications, requisitions, vouchers, payroll, and interlibrary loan requests, while prioritizing workflow to enhance efficiency. In this position, the Clerk IV will supervise the ordering, storage, and distribution of supplies and equipment, as well as staff engaged in reviewing benefit forms to ensure accuracy, completeness, authenticity, and employee eligibility. The role also requires reviewing requests for information from departmental records and processing these requests in accordance with departmental regulations. Training and instructing employees in clerical operations and departmental rules, regulations, and policies is a key responsibility, along with supervising the maintenance of accounts for transactions involving currency or checks received. The Clerk IV will prepare a variety of statistical, operating, and performance reports, code and prepare input and output data for computer-based systems, and verify the posting of payments for permits, warrants, and license applications. Responding to atypical or unique benefit inquiries from employees, hospital representatives, and other providers is also part of the job. The position may require interviewing patients to collect and assess information about their medical and financial status, instructing them on health facility services, procedures, and payment policies, as well as collecting patient fees and maintaining records of transactions. Additional duties may be assigned as necessary.
Responsibilities
- Plans, assigns, supervises, and inspects the work of subordinate personnel engaged in clerical activities.
- Oversees the filing, storage, and maintenance of departmental files.
- Coordinates and monitors the processing of various forms and documents including applications, requisitions, vouchers, payroll, and interlibrary loan requests.
- Coordinates and prioritizes workflow.
- Supervises the ordering, storage, and distribution of supplies and equipment.
- Supervises staff engaged in reviewing benefit forms for accuracy, completeness, authenticity, and employee eligibility.
- Reviews requests for information from departmental records and processes them according to regulations.
- Trains and instructs employees in clerical operations and departmental policies.
- Supervises the maintenance of accounts for transactions involving currency or checks received.
- Reviews and evaluates employees' work performance.
- Prepares statistical, operating, and performance reports.
- Codes and prepares input and output data for computer-based systems.
- Verifies the posting of payments for permits, warrants, and license applications.
- Responds to atypical or unique benefit inquiries from employees and providers.
- Interviews patients to collect and assess information about their medical and financial status.
- Instructs patients on health facility services, procedures, and payment policies.
- Collects patient fees and maintains records of transactions.
Requirements
- High school diploma or GED.
- Two years of progressively responsible clerical experience, or an equivalent combination of training and experience.
- Experience working in a large government department is preferred.
- Previous work experience with Oracle and Business Objects is preferred.
Nice-to-haves
- Experience with Oracle and Business Objects.
