Client Account Manager - Non-Sales

ADP - Deerfield, IL

Full-time

Deerfield, IL

Professional, Scientific, and Technical Services

About the position

The International Client Account Manager at Celergo Streamline is a customer service-focused role responsible for ensuring the quality and timely delivery of global payroll services. This position involves managing a portfolio of clients, collaborating with internal teams, and contributing to internal projects while enhancing client satisfaction. The role requires a deep understanding of client-specific processes to recommend improvements and efficiency gains, all while participating in ongoing training and development.

Responsibilities

• Participate in ongoing training sessions on company protocols for international payroll management and client services for the first 36 months of initial start date.
• Assist with internal projects and collaborate with other departments to achieve company-wide goals while training on Celergo's processes and protocols.
• Work effectively within the team to ensure all department and payroll deadlines are met.
• Responsible for generating reports to analyze, audit, and reconcile payroll data.
• Maintain strong communication and cross-cultural skills to collaborate with international team members.
• Ensure the accuracy and timeliness of each Client's payroll.
• Complete and deliver monthly checklist metrics, ensuring timely completion and adherence to processes.
• Manage controls (client and internal changes) to ensure documentation is up to date and deliverables are completed timely and accurately.
• Provide clients with strong critical problem-solving results and facilitate long-term relationships.
• Manage client payroll calendars effectively with both the client and global payroll providers.
• Ensure client deliverables and Service Level Agreements are met timely and accurately.
• Serve as client advocate and collaborate internally and externally to meet client needs and expectations.
• Review and communicate payroll changes between the Client and global payroll providers.
• Audit payroll calculations from global payroll providers.
• Manage all steps of the funding process and generate consolidated invoices for client approval and funding initiation.
• Maintain open items logs and track improvements to ensure all open items are closed.

Requirements

• Bachelor's degree or equivalent work experience.
• Minimum of 2 years of professional experience in a service environment.
• Passion for Client Service Management.
• Excellent written and verbal communication skills.
• Ability to maintain priorities in a constantly changing environment.
• Strong organizational skills.
• Expertise using MS Office applications.

Nice-to-haves

• Bilingual language skills are a plus.
• Ability to travel on occasion in the future if required.