Ascend Learning - Gilbert, AZ
posted 16 days ago
About the position
Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning. Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. For over 35 years, National Academy of Sports Medicine (NASM) has set the standard in fitness education with best-in-class evidence-based programs. We have educated over 1.4 million fitness professionals in over 100 countries, creating a global space for optimal well-being and fitness. From personal training to nutrition coaching, wellness to sports performance, NASM trainers and specialists work at every level to help all clients set and reach their own unique goals.
Responsibilities
- Drive the revenue and client retention goals of the company's Health Club Channel.
- Establish long-lasting customer relationships with influential points of contact and decision makers.
- Onboard and continually develop club partnerships to drive sales of B2B SaaS solutions and fitness education coursework.
- Process purchase orders and payments, product delivery, technical assistance, and marketing support.
- Collaborate with internal departments to assist in the facilitation of client and company deliverables.
- Collect information and assist in the processing and analysis of client data and complaint trends.
- Operate as the lead point of contact for all matters specific to health club partner accounts.
- Provide support for relevant initiatives such as Club Partnerships, ClubConnect, and Gymternships.
- Grow revenue and lifetime value from the sell-through of products and services that match client wants and needs.
- Develop strong collaborative results-oriented relationships with account stakeholders.
- Oversee customer account management, including renewal negotiation of contracts and agreements.
- Lead live demonstrations and client onboarding training.
- Provide general customer and technical support.
- Ensure the timely and successful delivery of solutions according to customer needs and objectives.
- Keep accurate records pertaining to account details.
- Develop and maintain both internal & external resource documents.
- Maintain updated knowledge of company products, services, and enhancements.
- Prepare various monthly reporting for internal and external use.
- Assist with challenging client requests, resolving complaints and/or escalations as needed.
Requirements
- College degree (bachelor's preferred) or equivalent work experience required.
- 3-5 years of sales, account management, or customer service related work (health and fitness experience a plus).
- Ability and proven track record of sales production, relationship management and performance success.
- Experience delivering client-focused solutions to meet and exceed customer needs.
- Solid experience with CRM software and Microsoft Office Suite preferred.
- Strong business relationship building skills and track record of success.
- Proficient collaborator with internal and external stakeholders.
- Proven high performer and results driver.
- Process oriented with strong attention to detail and effective record-keeping using company systems.
- Technical proficiency on ClubConnect, NASM and AFAA products and services.
- Understand fitness facility management and the unique needs of fitness professionals and facility coordinators/managers/owners.
- Ability to access and use Google online assets and general Microsoft Office applications.
- Excellent listening, negotiation and presentation abilities.
- Critical thinking and problem-solving skills.
Nice-to-haves
- Health and fitness industry experience.
Benefits
- Flexible and generous paid time off
- Competitive medical, dental, vision and life insurance
- 401(k) employer matching program
- Parental leave
- Wellness resources
- Charitable matching program
- Hybrid work
- On-site workout facilities (Leawood, Gilbert, Burlington)
- Community outreach groups
- Tuition reimbursement
