Client Account Support Senior Analyst, Supplemental Health - Cigna Healthcare - Remote

Cigna - Denver, CO

Full-time - Mid Level

Hybrid - Denver, CO

Insurance Carriers and Related Activities

About the position

The Client Account Support Senior Analyst role at Cigna Healthcare is a remote position focused on supporting the Supplemental Health Account Management Team. The incumbent will manage client and broker inquiries related to Supplemental Health products, ensuring a high-quality customer experience. This role requires effective communication, problem-solving skills, and the ability to work under tight deadlines while maintaining attention to detail.

Responsibilities

• Manage incoming inquiries from existing clients and brokers, assessing the complexity and directing to appropriate teams for resolution.
• Interact professionally with clients and brokers, providing clear communication and setting expectations on timelines.
• Leverage internal resources to resolve complex client inquiries and ensure satisfaction with products and services.
• Monitor requests within internal systems, ensuring timely and accurate delivery of services.
• Develop and maintain effective business partnerships to proactively manage service issues.
• Coordinate with internal partners to meet client needs and avert potential problems.
• Support the Account Executive in preparing client materials for education and training on benefits and services.
• Participate in feedback sessions with business partners and collaborate with Account Analysts to manage best practices.
• Assist the Account Executive and Sales team in achieving business goals related to persistency, profitability, and growth.

Requirements

• Bachelor's degree or equivalent work experience.
• Minimum of 4 years' experience in a client/customer service insurance environment.
• Working knowledge of insurance products such as Accidental Injury, Critical Illness, and Hospital Care is preferred.
• Self-motivated with the ability to multi-task and resolve issues effectively.
• Ability to develop relationships with internal business partners.
• Strong active listening, written, and verbal communication skills.
• Excellent organizational and time management skills with attention to detail.
• Effective collaboration and problem-solving skills.
• Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and Internet Explorer.

Benefits

• Medical, vision, and dental insurance coverage starting on day one.
• 401(k) with company match.
• Company-paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays.
• Eligibility for an annual bonus plan.