Client Advisor - Charlotte

Tiffany - Charlotte, NC

Full-time - Entry Level

Onsite - Charlotte, NC

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Tiffany Client Advisor, you will play a pivotal role in embodying the Tiffany brand during every client interaction. Your primary responsibility will be to deliver the Tiffany Experience, ensuring that each client feels valued and appreciated. This position requires a blend of excellent communication skills and a passion for the Tiffany brand, which you will convey in every conversation. You will be expected to develop strong client relationships and exceed commercial targets by building your own business through client engagement and outreach. In this role, you will deepen relationships with clients to drive lifetime loyalty and spending. You will consistently achieve or exceed monthly, quarterly, and annual store commercial targets, capturing client data and cultivating both new and existing client relationships. A significant portion of your sales will come from repeat business, and you will be tasked with identifying innovative ways to enhance the client experience during each appointment. Your entrepreneurial spirit will be essential as you drive business through key product pillars and convert clients through curiosity and discovery. Service is a critical component of this role. You will elevate the in-store experience by consistently delivering memorable moments to every client. As a Tiffany brand ambassador, you will demonstrate passion during every selling ceremony, utilizing the Tiffany Touch to create a personal connection with clients. You will also embrace and leverage client feedback to enhance the in-store experience, optimizing hospitality and store amenities to create unique experiences. Additionally, you will connect with your clients' wardrobes to provide styling advice, ensuring that each interaction is not only transactional but also personal and memorable.

Responsibilities

• Deliver the Tiffany Experience to each client and embody the Tiffany brand in every interaction.
• Develop client relationships and exceed commercial targets through client engagement.
• Foster a clienteling culture and encourage an entrepreneurial spirit among team members.
• Achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture and cultivate new and existing client relationships through effective communication.
• Drive business through key product pillars and convert clients through curiosity and discovery.
• Elevate the in-store experience by delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony.
• Optimize hospitality and store amenities to create unique client experiences.
• Connect with clients' wardrobes to provide styling advice.

Requirements

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving commercial results.
• Ability to connect with clients and build strong relationships.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Nice-to-haves

• A college/university degree.
• Proficiency in multiple languages.