Client Advisor, Full Time

Ferragamo USA - Atlanta, GA

Full-time - Entry Level

Atlanta, GA

1,001-5,000 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Client Advisor at Ferragamo USA Inc. is responsible for providing exceptional customer service and building meaningful relationships with clients. This role focuses on creating personalized experiences that enhance client satisfaction and drive sales performance. The Client Advisor will actively engage with customers, manage sales through various channels, and maintain a positive work environment through collaboration and teamwork.

Responsibilities

• Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.
• Promote a positive work environment through teamwork and collaboration.
• Assist operations team by maintaining stock of designated area on selling floor and in stock room.
• Transform each client experience into magical moments by creating a hand-crafted experience and engaging in the selling ceremony.
• Cultivate long-term authentic bonds with clients, making them feel the experience is truly about them.
• Play an active role on the selling floor to ensure a memorable client experience, putting the client at the center of every decision.
• Demonstrate expert styling and brand knowledge.
• Promote cross-selling to increase UPT sales metrics.
• Capture customer data in the company's CRM database to maintain and develop relationships with clients.
• Think innovatively about how to improve and generate new ways of creating value for the client.
• Understand company set KPIs and identify strategies to enhance performance standards.

Requirements

• Caring and authentic client advisor with a passion for style.
• In-depth knowledge of the desires, needs, and expectations of luxury clients.
• Strong communication skills, handling clients with personal care and empathy.
• Ability to tell stories and ask engaging questions.
• Innovative and courageous with ideas, ready to grow and learn.
• Computer knowledge to track inventory.
• Proficient in English; knowledge of a second language preferred.
• Previous retail sales experience preferred; luxury retail experience is a plus.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
• Ability to effectively communicate with customers, peers, and management.
• Ability to multi-task while being attentive to customers and remaining flexible to business needs.
• Ability to work as part of a team and take initiative independent of direct supervision.

Nice-to-haves

• Knowledge of a second language preferred.
• Luxury retail experience.

Benefits

• Equal Employment Opportunity employer
• Disability accommodation support
• Commitment to a safe and healthy work environment