About the position
Salvatore Ferragamo S.p.A., a leader in the luxury industry since 1927, is seeking a Client Advisor for our Woodbury location. This role is pivotal in providing exceptional and specialized customer service, fostering emotionally enriched relationships with clients, and driving sales through a personalized experience. The Client Advisor will be responsible for understanding client desires and creating a hand-crafted experience that enhances sales performance. Under the creative direction of Maximilian Davis, Ferragamo is re-envisioning its Italian heritage, blending style, creativity, and superior craftsmanship to maintain its status as a household name in luxury goods. As a Client Advisor, you will demonstrate active leadership on the selling floor, promoting a positive work environment through teamwork and collaboration. You will engage in the selling ceremony, ensuring that each client feels confident and energized. Your role will involve cultivating long-term authentic bonds with clients, capturing customer data in the company's CRM database, and promoting cross-selling to increase sales metrics. You will also be expected to think innovatively about improving client experiences and to clearly understand and meet company KPIs. This position requires a caring and authentic approach, with a passion for style and an in-depth knowledge of luxury client expectations. You will be a powerful communicator, capable of handling clients with empathy and personal care, and you will need to be innovative and courageous in your ideas. The role also involves physical demands, including constant movement, standing for extended periods, and the ability to lift at least 20 lbs. Regular attendance is required, with a full-time schedule of 37.5 hours per week, including mornings, evenings, and weekends as needed.
Responsibilities
- Provide excellent and specialized customer service by creating emotionally enriched relationships with clients.
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
- Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client.
- Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.
- Promote a positive work environment through teamwork and collaboration.
- Assist operations team by maintaining stock of designated area on selling floor and in stock room.
- Transform each client experience into magical moments by creating a hand-crafted experience.
- Engage in the selling ceremony that makes the client feel confident and energized.
- Cultivate a long-term authentic bond with clients by making them feel the experience is truly about them.
- Play an active role on the selling floor to ensure a memorable client experience, putting the client at the center of every decision.
- Demonstrate expert styling and brand knowledge.
- Promote cross-selling to increase UPT sales metrics.
- Capture customer data in the company's CRM database to connect with clients and maintain relationships.
- Think innovatively about how to improve and generate new ways of creating tangible value for the client.
- Understand company set KPIs and identify strategies to enhance performance standards.
Requirements
- Previous retail sales experience preferred, luxury retail experience a plus.
- Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
- Ability to effectively communicate with customers, peers, and management.
- Ability to communicate on the telephone with proper etiquette.
- Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
- Ability to work as part of a team and take initiative independent of direct supervision.
- Proficient English language skills; knowledge of a second language preferred.
- Computer knowledge to track inventory.
Nice-to-haves
- Master of storytelling and the art of asking engaging questions.
- Courageous with ideas and innovative in your approach, always ready to grow and learn.
