Client Advisor, Madison Ave

$49,920 - $62,400/Yr

Career Group - New York, NY

Full-time - Mid Level

New York, NY

Professional, Scientific, and Technical Services

About the position

The Client Advisor position at a prestigious high-end timepiece company involves delivering exceptional brand experiences while achieving personal sales targets. The role requires a proactive approach to client engagement and a strong understanding of luxury retail, particularly in the timepiece industry. The advisor will play a key role in daily boutique operations and will be responsible for nurturing relationships with ultra-high-net-worth clients.

Responsibilities

• Meet key performance metrics to support the boutique and brand's fiscal strategy.
• Represent the brand professionally, adhering to sales policies and operational regulations.
• Be attentive and responsive to client requests, collaborating with the management team to balance local initiatives, deliveries, and product expectations.
• Consistently achieve or exceed monthly sales targets set by management.
• Provide exceptional client experiences, demonstrating the utmost courtesy and professionalism both in the boutique and during events.
• Lead all aspects of the sales process in alignment with brand policies.
• Effectively negotiate and manage objections.
• Identify potential sales leads and follow up diligently to generate opportunities.
• Participate in networking events to enhance brand visibility and traffic.
• Implement creative outreach initiatives while maintaining CRM efficiency and building long-term client relationships.
• Communicate professionally via telephone, email, and SMS.
• Maintain an organized business schedule, including tasks, appointments, and continuous learning.
• Analyze client data to drive sales and capture relevant information for relationship building.
• Resolve client issues appropriately, escalating to management as necessary.
• Collaborate with management to plan and participate in in-store and offsite events.
• Represent the brand professionally in accordance with official guidelines.
• Adhere to social media and communication policies.
• Maintain professional attire and conduct at all times.

Requirements

• A proactive attitude and understanding of luxury client experiences.
• Bachelor's Degree required.
• 5+ years of experience in the timepiece industry.
• Strong critical thinking and solution-oriented skills.
• Flexibility to adapt to changing boutique schedules.
• Excellent verbal, written, and organizational skills.
• Proficiency in MS Office and Excel; proficiency in a second language is a plus.

Benefits

• Competitive hourly wage of $24-$30 plus commission.