Client Advisor | The Shops at Clearfork

Burberry Group - Fort Worth, TX

Full-time

Fort Worth, TX

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Client Advisor at Burberry is responsible for building and maintaining relationships with both new and existing clients, delivering a personalized and elevated shopping experience that drives commercial success. This role requires a passion for the brand and luxury products, as well as expertise in client engagement and service. The Client Advisor will work closely with store management to inspire clients and ensure a high level of service and product knowledge.

Responsibilities

• Meet and exceed individual and store sales and other commercial KPIs
• Inspire clients through storytelling and passion for the brand
• Provide luxury service and demonstrate expertise in product, fashion, and styling
• Elevate the client experience by following the client journey
• Deliver after-sales services and maintain client relationships
• Contribute to daily store operations and maintain high luxury standards
• Follow company policies and maintain visual standards according to Burberry guidelines
• Foster teamwork and a positive work climate
• Build meaningful relationships with clients
• Work by appointment to provide personalized service and promote loyalty
• Capture new luxury clients to grow the client book
• Drive client retention through regular contact and follow-up

Requirements

• Proven track record in delivering sales and exceeding targets
• Previous experience in clienteling
• Strong interest in fashion, art, and culture
• Strong product knowledge and understanding of store retail operations
• Understanding of competitor products
• Experience working as part of a team
• Fluent in local language; English proficiency is desirable
• Other language knowledge is desirable
• Demonstrates confidence, curiosity, conviction, and care
• Energetic, pro-active, and self-motivated
• Detail-oriented and creative with a passion for selling
• Assertive with impeccable presentation and communication skills
• Results-driven with a commercial mindset
• Flexible, collaborative, and adaptable approach to work