Client Advocate, Overnight/Weekends - Fri thru Sun, 7:30 am - 3:30 pm

$37,440 - $41,600/Yr

Chrysalis - Phoenix, AZ

Part-time - Mid Level

Phoenix, AZ

Social Assistance

About the position

The Client Advocate position is a part-time role focused on providing direct support and advocacy for survivors of domestic violence residing in an emergency shelter. The advocate will work as part of a team to ensure clients feel safe, empowered, and capable of achieving independence from violence. This role involves crisis intervention, case management, and maintaining a supportive environment for clients.

Responsibilities

• Participate as a member of the advocate team in providing services to clients
• Provide screening and refer crisis phone callers to appropriate referral agencies
• Perform intake interviews and new client orientation
• Provide assessment, one-on-one crisis intervention, and case management as needed
• Maintain daily documentation in progress notes of advocacy with clients
• Participate in maintaining a clean and usable workspace
• Complete case management assessments as needed; provide clothing vouchers for Assistance League
• Maintain and update resource list
• Create monthly newsletter for residents
• Maintain donation room; send in-kind donation forms to Outreach staff
• Participate in client engagement as demonstrated in the trauma-informed model of care
• Read and update staff log and bed log at the beginning and end of each shift
• Review client files and notes from weekly staff meetings weekly
• Demonstrate respect and appreciation to all volunteers, donors, and other community members and organizations
• Follow policy regarding time off; attempt to find coverage and notify management of coverage
• Perform additional tasks as requested by management

Requirements

• Associates Degree and minimum of 3-5 years of experience in social services field
• Experience and/or knowledge of domestic violence and trauma-related symptoms
• Ability to maintain working relationships with supervisor, co-workers, clients, and community agencies
• Ability to communicate well verbally and in writing
• Ability to utilize effective organizational skills
• Minimum 21 years of age
• Bachelor's degree preferred

Benefits

• 401(k) matching
• Employee assistance program
• Vision insurance