Client Advocate - Sales

Serviam Care Network, P.B.C. - Des Plaines, IL

Full-time - Mid Level

Des Plaines, IL

About the position

The Client Advocate - Sales position at Serviam Diagnostics focuses on driving sales and promoting molecular diagnostic services to senior living operators and healthcare professionals. The role emphasizes building strong client relationships, identifying new business opportunities, and advocating for comprehensive patient care while ensuring exceptional customer experiences.

Responsibilities

• Identify and pursue potential clients, such as senior living operators and healthcare providers.
• Deliver engaging sales presentations and technical discussions to educate clients on molecular diagnostic solutions.
• Establish and nurture long-term relationships with clients, prioritizing exceptional customer service.
• Lead the onboarding process for new clients and ensure seamless implementation.
• Serve as the primary point of contact for client management.
• Provide training to clients on Serviam Diagnostics' products and services.
• Manage client issue escalation and resolution in collaboration with Operations.
• Stay informed about advancements in molecular diagnostics and analyze market insights.
• Collaborate with Marketing and Client Success teams to align sales efforts with business objectives.
• Maintain accurate sales activities and client interactions using CRM tools.

Requirements

• 3-5 years of experience in client management or account management, preferably in healthcare or B2B settings.
• Strong attention to detail and problem-solving skills.
• Excellent time-management and computer skills.
• Advanced proficiency in Microsoft Office Suite.
• Outstanding problem-solving abilities and experience with root cause analysis.
• Proven ability to manage multiple priorities and deadlines.

Nice-to-haves

• Experience in laboratory sales or diagnostics industry.
• Familiarity with CRM tools like HubSpot.
• Knowledge of molecular diagnostic technologies.

Benefits

• Opportunity to be part of a mission-driven organization.
• Dynamic and evolving industry with growth potential.
• Contribution to the success and growth of Serviam Diagnostics.