Client Advocate, Shelter - Friday - Sunday, 2:30 - 10:30 pm

About the position

The Client Advocate position is a direct service role focused on assisting and advocating for survivors of domestic violence and their families residing in an emergency shelter. The role involves working as part of a team to ensure clients feel safe, empowered, and supported in their journey towards independence and freedom from violence.

Responsibilities

• Participate as a member of the advocate team in providing services to clients
• Provide screening and, if necessary, refer crisis phone callers to appropriate referral agencies
• Perform intake interviews
• Provide assessment for crisis intervention
• Assess for immediate and ongoing physical and emotional client needs and provide appropriate referrals
• Provide appropriate interventions/resources for life skills and community living
• Maintain daily documentation in progress notes of advocacy with clients
• Complete/maintain daily cleaning tasks per staff log
• Read and update staff log and bed log at the beginning and end of each shift
• Review client files and notes from weekly staff meetings weekly
• Participate in client engagement as demonstrated in the trauma informed model of care
• Demonstrate respect and appreciation to all volunteers, donors, and other community members and organizations
• Attend mandatory staff meetings
• Follow policy regarding time off; attempt to find coverage and notify management of coverage
• Perform additional tasks as requested by management

Requirements

• Associates Degree and a minimum of 2 years of experience in social services field
• Experience and/or knowledge of domestic violence
• Ability to perform client assessment and crisis intervention
• Ability to maintain working relationships with supervisor, co-workers, clients and community agencies
• Ability to communicate well verbally and in writing
• Ability to utilize effective organizational skills
• Minimum 21 years of age

Benefits

• 403(b) matching
• Dental insurance
• Employee assistance program
• Vision insurance