Client Advocate:

Care Net Peninsula - Newport News, VA

Part-time,Full-time - Entry Level

Newport News, VA

About the position

The Client Advocate position at Care Net Peninsula is a part-time role focused on providing compassionate support and counseling to women facing unplanned pregnancies. The advocate serves as a peer counselor, offering crisis intervention, information on parenting and adoption, and spiritual guidance, all while embodying the organization's mission to promote life and provide hope. This role requires strong interpersonal skills, a commitment to the pro-life cause, and the ability to engage in difficult conversations with empathy and understanding.

Responsibilities

• Provide crisis intervention support for each client in an atmosphere of warmth and compassion through active listening and other helping skills.
• Respond to phone calls and schedule client appointments using the eKyros software platform.
• Provide accurate information on the effects of abortion and spiritual consequences.
• Provide information on parenting and adoption, as well as referrals.
• Follow all policies and procedures regarding patient intake and in-office duties.
• Look for teachable moments with clients to share the love of Jesus and His plan of salvation, as well as offering the in-house Spiritual Mentorship Program.
• Follow up with clients according to policies and guidelines of the clinic.
• Maintain all client records as indicated in center policies and guidelines.
• Support intake, phone appointments, and in-office duties in absence of staff/volunteers.
• Assist in the maintenance of the Resource Referral Binder.
• Follow up with weekly case reports.
• Maintain inventory of office/client forms, educational materials, and baby room.
• Assist with ensuring client services areas are clean, neat, and organized.
• Open and close the clinic as needed, being flexible with shift work.
• Perform any other tasks as requested by clinic leadership and the Clinic Director.
• Exhibit a teachable, humble spirit, and maintain a professional environment.
• Demonstrate open and honest communication with staff following conflict resolution policies.
• Demonstrate willingness to serve in any area necessary and attend staff meetings.
• Attend and participate professionally in all fundraising events.

Requirements

• Be a committed Christian with a consistent testimony and active in a local church.
• Exhibit strong commitment and dedication to the pro-life cause and sexual purity.
• Agree with and be willing to uphold Care Net Peninsula's Statements of Faith & Principles, Commitment of Care, Center policies and procedures, and pledge of confidentiality.
• Excellent skills in interpersonal communication and problem solving.
• Strong competency with Microsoft Office and other software programs.

Nice-to-haves

• Bachelor's degree, or an equivalent combination of education, experience, and training in social work, communications, or humanities.
• Prior experience in pregnancy center peer-counseling.
• Minimum two years' experience in non-profits or ministry.

Benefits

• Flexible scheduling options
• Opportunities for professional development
• Supportive work environment focused on mission-driven work