Client and Employee Advocacy Specialist

About the position

The Client and Employee Advocacy Specialist plays a crucial role in investigating complaints and allegations reported to the Agency. This position requires effective communication skills, both verbal and written, and the ability to manage customer interactions in a professional and friendly manner. The specialist is responsible for troubleshooting issues, processing paperwork, and maintaining compliance with state and federal regulations while supporting the overall mission of the organization.

Responsibilities

• Investigate all complaints and/or allegations reported to the Agency.
• Report findings to the appropriate state or federal agency within the required time frame if necessary.
• Communicate clearly and effectively both verbally and in writing.
• Handle customers and clients in a calm, professional, friendly, and patient manner.
• Troubleshoot and investigate complaints or allegations reported to the agency.
• Process all necessary or required paperwork in a timely manner and in accordance with established protocols, state and federal rules and/or regulations.
• Participate in orientation, in-services, and staff meetings as scheduled.
• Develop and maintain a positive work climate.
• Support the overall mission of the Angels of Care.
• Perform other duties as assigned.

Requirements

• Ability to communicate clearly and effectively verbally and in writing.
• Ability to handle customers and clients in a calm, professional, friendly, and patient manner.
• Ability to troubleshoot and investigate complaints or allegations reported to the agency.
• Ability to multi-task.
• Excellent organizational skills.
• Attention to detail.
• Ability to type accurately.
• Required to carry an after-hours/on-call phone on a bi-weekly basis once trained.

Benefits

• Pay Range: $16 - $18 per hour