State of Massachusetts - Boston, MA
posted 16 days ago
About the position
The Department of Developmental Services (DDS) is actively seeking a talented individual to join our dynamic team as a Client Assessment Systems Coordinator. In this integral role, you will serve as a vital liaison and coordinator, adept at fostering effective communication among individuals, families, DDS Area Office (AO) staff, and the Director of Client Assessment Systems. As a Client Assessment Systems Coordinator, you will play a crucial part in facilitating every aspect of individual assessments. Your diplomatic approach and highly-developed skills will be instrumental in initiating outreach to individuals and families, providing comprehensive information about the assessment process, coordinating schedules, collaborating with esteemed assessors, and ensuring accurate reporting of outcomes. By leveraging your expertise, you will have a direct and meaningful impact on the lives of individuals and their families. This outstanding career opportunity offers personal and professional growth, allowing you to make a meaningful contribution to the lives of those we serve. Join our dynamic team and play a pivotal role in delivering exceptional support to individuals and their families throughout the assessment journey.
Responsibilities
- Develops procedures and guidelines for implementing the new SIS-A tool, including prioritizing services, budgets, and changing support needs with the Director of Client Assessments.
- Provides analysis and coordination of needs to ensure smooth and efficient scheduling, completion, and communication of outcomes of SIS-A assessments.
- Communicates relevant SIS information to individuals with disabilities, families, guardians, providers, and other potential respondents, including reviewing communication for accuracy and content.
- Takes responsibility for timely, accurate, and detailed documentation of the scheduling process, following developed scheduling guidelines and procedures.
- Initiates virtual invitations and ensures all necessary parties are connected at the start of assessments.
- Utilizes appropriate software to ensure accurate and timely scheduling of assessments.
- Prepares materials, information, and analysis for various stakeholders as requested by the supervisor.
- Confers with the Director of Client Assessments and other agency personnel to determine program progress, requirements, and resource availability.
- Assists in evaluating program activities to determine progress and effectiveness, tracking assessment scheduling, completion, missed appointments, and identifying process gaps.
- Provides support and technical assistance in translating SIS-A summaries and data with the Area and Regional Office.
- Analyzes data and trends for the Director; makes recommendations on program changes based on evaluation and data analysis in conjunction with the Director.
- Collaborates with the AAIDD Project Coordinator on an ongoing basis regarding any challenges, adaptations, cancellations, etc.
- Ensures SIS Assessments have necessary and accurate demographic information in SISOnline and are assigned to the appropriate interviewer.
- Participates in required SISOnline or other training as needed to enhance the scheduling process.
- Performs related duties as assigned.
Requirements
- In-depth knowledge of work simplification methods.
- Proficiency in preparing charts, graphs, tables, and general report writing.
- Demonstrated ability to understand, explain, and apply laws, rules, regulations, policies, and procedures governing assigned unit activities.
- Exceptional analytical skills to assess data, draw conclusions, and make appropriate recommendations.
- Detail-oriented with the ability to maintain accurate records and produce comprehensive reports.
- Excellent oral communication skills, with the ability to express ideas effectively.
- Proven ability to establish and maintain harmonious working relationships with colleagues.
- Sound judgment and discretion in handling confidential information.
Nice-to-haves
- Proficient in understanding and effectively communicating SIS Assessment information to potential respondents.
- Working knowledge of virtual meeting platforms, scheduling software, and related tools.
- Flexible availability to accommodate scheduling needs, including filling open slots, rescheduling, and handling unique circumstances.
- Familiarity with AAIDD's SISOnline program and the ability to promptly communicate any challenges to the relevant personnel.
- Skilled in troubleshooting challenges faced by respondents and interviewers.
- Demonstrated ability to work effectively with a diverse community.
Benefits
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Opportunities for personal and professional growth.
- Supportive work environment that values diversity and inclusion.
