First American Financial-posted about 1 year ago
Full-time • Mid Level
Remote • Grove City, OH
Insurance Carriers and Related Activities
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The Client Billing Dispute Analyst is responsible for providing high-level customer service by researching and resolving customer escalations related to billing inquiries and complaints. This role involves interacting with clients through various communication channels, maintaining documentation, and ensuring that customer issues are thoroughly addressed. The analyst will also identify trends, provide input for process improvements, and manage a pipeline of cases while collaborating with operational divisions for resolutions.
