Client Care Coordinator-Home Care Hospice-Neptune, NJ-FT

Hackensack Meridian Health - Neptune Township, NJ

Full-time - Entry Level

Neptune Township, NJ

Hospitals

About the position

The Client Care Coordinator for Home Care Hospice at Hackensack Meridian Health is responsible for managing client and caregiver scheduling, ensuring compliance with organizational policies, and facilitating communication between clients, caregivers, and clinical supervisors. This role is essential in maintaining the quality of care provided to patients and supporting the operational efficiency of the hospice services.

Responsibilities

• Schedule visits following organization standardized process; only those visits ordered by the physician.
• Notify supervisor when requests are received that require a physician order.
• Update client schedules on a daily basis to assure they are current according to organization policy and patient needs.
• Verify authorizations and notify clinical supervisors of activities that require direction or input.
• Track and maintain disaster plan as appropriate if needed.
• Validate copies of caregiver documentation against schedules and reconcile incongruities.
• Notify supervisor of outstanding documentation and interface with payroll and billing processes.
• Verify all visits accurately and validate in the scheduler for payroll.
• Recognize patient grievances and direct them to the appropriate manager.
• Assist On-call RN with weekend and/or daily on-call process.
• Schedule weekend visits/SOCs in a timely manner and enter into appropriate system.
• Ensure that every assigned SOC has been scheduled in appropriate system.
• Answer telephone promptly and in a courteous manner.
• Take accurate and complete messages and relay to the appropriate party.
• Maintain client/employee schedules accurately.
• Enter into appropriate system in a timely manner.
• Fax all transfer forms to appropriate facilities and coordinators within 24 hours.
• Complete other duties as assigned and demonstrate flexibility with job responsibilities in all areas.

Requirements

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Two (2) Years Customer Service Experience
• Proficient in Microsoft Office Suite
• Strong Organizational Skills

Nice-to-haves

• Associate's Degree preferred
• Healthcare Experience

Benefits

• Comprehensive Health Benefits
• Generous Paid Time Off
• Travel Reimbursement
• 401(k) match
• Tuition Reimbursement