Client Care Coordinator

$49,920 - $49,920/Yr

Home Instead Long Beach - Long Beach, CA

Full-time - Mid Level

Long Beach, CA

About the position

The Client Care Coordinator at Home Instead is responsible for engaging with seniors and their families to understand their specific care needs and crafting tailored solutions to ensure their safety and independence at home. This role involves maintaining effective communication, documenting interactions, collaborating with team members, and utilizing software tools to enhance operational efficiency.

Responsibilities

• Engage directly with seniors and their families to understand their specific care needs.
• Craft tailored solutions for the safety and independence of clients at home.
• Maintain empathetic and effective communication with seniors and their families.
• Serve as a resource to internal employees, clients, and community members.
• Document interactions, follow up on commitments, and complete tasks promptly.
• Collaborate effectively within a team setting while thriving independently.
• Utilize various software tools to enhance operational efficiency.

Requirements

• BS Degree or relevant coursework in Gerontology, Social Work, or Health Care Administration.
• Minimum of 2-3 years prior work experience in a service-oriented role with face-to-face customer interaction.
• Demonstrated passion for helping others, especially seniors.
• Excellent verbal and written communication skills.
• Strong documentation skills with a focus on thorough follow-up.
• Ability to excel in a fast-paced environment, both individually and as part of a team.
• Proficiency in software programs for operational efficiency.

Nice-to-haves

• MS Degree in a related field.
• Previous experience in senior care or related fields such as Hospice, Home Health, or Rehabilitation Facility.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching